FAQs
You must be here because you are unsure about some things. Don’t worry, let us guide you!
PRODUCTS
1. Are your cakes halal?
We use all halal ingredients.
2. Are your cakes freshly baked?
Yes! We bake to order, so you can be assured that your cakes are freshly baked.
3. What type of cream/cake sponge do you make?
We use Italian meringue buttercream, and yes, it’s as posh as it sounds. We use only high quality French (ironic, I know) butter for our buttercream.
As for our cake sponges, it varies from cake to cake. If you are ordering our vanilla cake, it is a butter-based sponge. If you are ordering chocolate, it’s a moist chocolate sponge. If you are ordering chiffon, it’s a chiffon sponge. Details about our regular flavours are listed below.
4. Are your cakes suitable for diabetics?
We receive this question a lot. Our cakes are well known for being less sweet, but we cannot guarantee that our cakes are suitable for diabetics. Please consult a doctor to have a better understanding of the individual’s dietary needs.
5. What sizes of cakes are available?
We have 5, 6, 7, and 8-inch sizes available for round cakes. We do not do square/rectangular cakes at the moment.
6. How do I choose the size of my cake?
5 inch: up to 5 pax
6 inch: up to 10 pax
7 inch: up to 15 pax
8 inch: up to 20 pax
It really depends on how small/big your slices are.
7. How heavy are your cakes?
Our cakes have 2 layers of sponge. We do not weigh our cakes, and we do not measure the height of our cakes.
FLAVOURS
1. What flavours do you offer?
o Chocolate Fudge: Chocolate sponge with chocolate fudge filling
o Dark Chocolate Ganache: Chocolate sponge with dark chocolate ganache filling
o Red Velvet (Cream cheese frosting): Red velvet sponge with cream cheese filling
o Vanilla: Butter-based vanilla sponge with vanilla buttercream filling
o Cookies n Cream: Chocolate sponge with cookies n cream filling
o Chocolate Strawberry: Chocolate sponge with strawberry buttercream and homemade strawberry puree filling
o Vanilla Strawberry: Butter-based vanilla sponge with strawberry buttercream and homemade strawberry puree filling
o Chocolate Salted Caramel: Chocolate sponge with salted caramel buttercream filling
o Vanilla Salted Caramel: Butter-based vanilla sponge with salted caramel buttercream filling
2. Do you allow flavour customisations?
Yes, please fill in the customisation form and we will work something out for you!
3. What is the most popular flavour?
Definitely Chocolate Strawberry. No one can resist that homemade strawberry puree filling.
COLLECTION/DELIVERY
1. Where do I self-collect?
Blk 730 Tampines St 71 S520730. You know you are at the right place if you see a Heartland clinic.
If you are taking public transport, bus 69 from Tampines Int brings you straight to the bus stop outside block 730.
2. Tampines is too far away for me. How much is delivery?
Delivery is an additional $15 for all locations. Our deliveries require a 2-hour time frame. If you picked 1pm-3pm, the cake would arrive any time between 1-3pm.
3. I would like to deliver to multiple locations. How do I input more than 1 delivery address?
Please indicate under "Add a note to my order" upon cart out, and we will email you within 24 hours with the appropriate delivery charges. You will make payment separately.
For the customisation form, simply indicate under the description.
CUSTOMISATION
1. What is the lead time for customised cakes?
Most custom cakes require at least 5 days to 10 days in advance, depending on the design. Regular cakes require at least 4 days in advance. Customise a cake!
2. I understand that you do not do fondant cakes, but am I able to request for fondant figurines/letters?
Yes, you may. However, we get them from a fondant artist, and it will be very pricey. You are highly encouraged not to do so and consider non-edible figurines instead. Anyway, you can re-use non-edible figurines as keepsakes/décor, but you cannot keep a fondant figurine for long.
OTHERS
1. Do you provide candles?
Yes, we provide the normal big and small candles. Please indicate how many of each you would like under “Add a note to my order” on the cart out page.
2. Do you do wordings on the cake/cake board?
Yes, we do. Please indicate under “Add a note to my order” on the cart out page. No more than 3 words on top of the cake and 4 words on the cake board.
3. Am I able to change the colours of a custom cake that is already listed on the website?
Yes, for some cakes. Look out for the “choose your own colour” label and indicate your choice of colour(s) under “Add a note to your order” upon carting out.
I have other questions that are not answered here. How do I reach you?
Please email us at info@thecakelore.com. You can also drop us a DM on Instagram @thecakelore or send us a message here.